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Improved questionnaire support for WhatsApp
Configure questionnaires with up to 20 questions for WhatsApp, including correct handling when answers are changed. F95842 | 2026-04
Introduction
The integration between questionnaires and WhatsApp has been improved. Previously, unexpected situations could occur when a candidate changed an answer or when a questionnaire contained more than 10 questions. This update removes the most common limitations and makes the questionnaire experience via WhatsApp more reliable.
Who is this feature relevant for?
- For application administrators who set up questionnaires for use via WhatsApp.
- For recruiters and other users who send questionnaires to candidates via WhatsApp.
Benefits at a glance
- When a candidate changes a previously given answer, answers to follow-up questions that are no longer applicable are automatically removed.
- The maximum number of questions per questionnaire for WhatsApp has been increased to 20.
- When publishing a questionnaire intended for WhatsApp, a validation message is shown if the maximum number of questions is exceeded.
Feature explanation
Questionnaires for WhatsApp are now handled more reliably in situations where questions depend on earlier answers. If a candidate changes an answer to an earlier question that makes a follow-up question no longer applicable, the previously given answer to that follow-up question is automatically removed.
In addition, the maximum number of questions per questionnaire for WhatsApp has been increased from 10 to 20. This makes it possible to use questionnaires with branching (dependent questions) without running into the limit. When publishing a questionnaire intended for WhatsApp, a validation message is shown if the permitted maximum is exceeded.
Set-up / Implementation time
- This change is applied automatically and requires no additional configuration.